Returns & Refund Policy
Shine On Detailing Supplies welcomes the return of any new factory sealed product within 30 days of purchase*
If you are having an issue with your order or a specific product, please email customer support to get this resolved email@example.com
Our returns section is for new factory sealed returns only.
We offer 2 convenient options for your return:
Store Credit (No Restock Fee)
Refund (15% Restock Fee)
A 15% restocking fee will be charged on all items returned for a REFUND. This fee is waived if you select a Store Credit.
If you are returning your item for a store credit the item must be returned to us.
Once it arrives here your return will be checked in within 2 business days and a credit will be issued to your account.
If you plan to use the credit for a new item you must wait for the credit to be issued to your account.
Original shipping charges are not refundable.
Return shipping arrangements and costs are the responsibility of the buyer. We have no control over how long it takes your item to get back to us, we suggest you choose a reliable carrier that provides tracking. Please do not ask us for an update on your return if the item has not yet been delivered to us.
Return Shipping Address:
2681 N Orange Olive Rd. Orange, Ca 92865
Please make sure your item is properly packaged for shipping and insured for its replacement value. If your return is damaged in transit you will need to file a claim with the shipper you used.
*Select large heavy items are marked as not eligible for return on the product page, they are covered by manufactures warranty for issues or defects but can not be returned due to the high freight cost*
*If your order was shipped with a free shipping promotion we reserve the right to deduct the actual shipping cost from your refund or store credit*